Reference

Terms and Conditions That Govern Your Account

These terms set out the agreement between you and onexbook when you open an account and use our platform — covering everything from how your account is created…

Account EligibilityUPI & Paytm RulesFair Use PolicyJurisdiction: IndiaAccount Termination Rights

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What These Terms Cover and Where They Apply

onexbook Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with onexbook — account creation, deposits via UPI, Paytm or PhonePe, withdrawals, game participation, and any communications with our support team. They are governed by applicable law in the jurisdictions where access is legally permitted; if local law

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in your region restricts access, these terms do not grant you a right to override that restriction. We may update these terms at any time, and the version published on this page is always the current one. Continued use of your account after a change has
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been posted constitutes your acceptance of the revised terms. If you disagree with any update, you must stop using the platform and contact us to close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US ON POLICY

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about how a rule has been applied to your account, our support team is available around…

Live Chat Open the chat widget at the bottom of any page on onexbook to connect with a support agent immediately. Available every day, all hours, for terms-related questions about your account.

Email Support Send your query or formal dispute to our dedicated policy inbox at onexbook.net. We acknowledge every email within two hours and provide a full written reply within one business day.

Help Centre Our on-site Help Centre at onexbook.net/help contains plain-language explanations of key clauses, including how withdrawal verification works and what triggers an account review.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms are backed by concrete practices — here is exactly how we handle the areas that matter most to your account experience, from data storage to how you can request changes…

Data Handling

Your personal data is stored on encrypted servers and used only to operate your account, process UPI or Paytm transactions, and meet any legal obligations applicable in your region. We do not sell your data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser at any time; disabling analytics cookies does not affect account functionality.

Account Security

Every account is protected by password hashing and two-step verification is available from your account settings. If we detect unusual login behaviour, we will pause access and notify you by the email address on file.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period ends, or once you request deletion and we have no legal obligation to retain, your records are permanently removed from our systems.

Policy Contact

For any formal request under these terms — account data access, correction of personal details, or a complaint about how a rule was applied — email our policy team directly via the address listed in our Help Centre.

Requesting Changes

To update personal information on your account, log in and visit your profile settings. For requests that require identity verification — such as changing your registered mobile or bank details — email support and we will walk you through the process.

Frequently Asked Questions About These Terms

These are the questions we hear most often about the terms and conditions that govern your onexbook account. If something here does not answer your query, our live chat team can clarify any clause in plain language.

These terms apply to anyone who creates an account on onexbook. Access is subject to local law; if your region restricts this type of platform, eligibility depends on what local law in India permits for your specific location.

We may update these terms at any time by posting a revised version on this page. We aim to notify you by email before material changes take effect, but the published version is always the one that applies from its posting date.

If you do not accept a revised version of these terms, stop using the platform and contact our support team to formally close your account. Any balance remaining in your account will be processed for withdrawal through your registered UPI or PhonePe details.

Send a data access request to our policy inbox — the address is in the Help Centre at onexbook.net/help. We will compile and send your account data within the timeframe required by applicable law, typically within 30 days.

Accounts may be suspended if we detect a breach of these terms — for example, providing false registration details, attempting to use the platform from a restricted jurisdiction, or activity that triggers our fraud-detection checks.

Yes. Deposits via UPI, Paytm, and PhonePe are subject to the payment terms in section two of this policy, which covers processing times, reversal conditions, and what happens if a transfer fails at the payment provider's end.

Submit your dispute in writing via the policy email address in our Help Centre. Include your account username and the specific clause you believe was misapplied. We will acknowledge within two hours and provide a written response within one business day.

Terms and Conditions That Govern Your Account

How to Contact Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Policy Contact

Requesting Changes

Frequently Asked Questions About These Terms

01 Who do these terms apply to?

02 Can onexbook change these terms without notice?

03 What happens to my account if I disagree with an update?

04 How do I request a copy of my personal data?

05 What can trigger an account suspension under these terms?

06 Are there rules specific to UPI, Paytm, or PhonePe transactions in these terms?

07 How do I formally dispute a decision made under these terms?

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