Reference

How onexbook Handles Your Personal Data

Q: How can I request a copy of my personal data?

Email privacy@onexbook.net from your registered address and ask for a data subject access request. We will compile and send you a summary of the personal records we hold against your account within ten business days.

Q: Who do I contact if I believe my data has been mishandled?

Contact our privacy team directly at privacy@onexbook.net with details of your concern. We take every data complaint seriously and will investigate and respond within 72 hours on business days, escalating internally if required.

At onexbook, we are transparent about what personal data we collect, why we collect it, and how we keep it secure — because you deserve to know exactly…

Data stored securely on encrypted serversNo data sold to third partiesYou control your account dataUPI, Paytm, PhonePe transaction data protectedContact us anytime to request changes

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What Data We Collect and Why

onexbook Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect details such as your name, email address, phone number and payment identifiers associated with UPI, Paytm or PhonePe. This data is gathered solely to operate your account, process deposits and withdrawals, verify your identity, and communicate relevant

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account updates. We also collect device and session data — such as IP address, browser type and pages visited — to maintain platform security and improve your experience. All processing is carried out in line with applicable data protection law, and access to your account data
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is restricted to authorised onexbook personnel. Where required by applicable Indian law, we may share limited data with regulatory or law enforcement authorities.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have any questions about how your personal data is held, want to request a correction, or wish to understand more about your rights under this policy, our privacy support team…

Email Privacy Support Send your data request or query to our dedicated privacy address at [email protected]. Include your registered account email so we can locate your records quickly and respond accurately.

Live Chat on onexbook.net Open the live chat widget on onexbook.net and select the Privacy or Account Data category. Our support staff can log your request and escalate it to the privacy team the same day.

Written Request by Post For formal data requests or complaints, you may write to our data protection address listed in the full policy document available on onexbook.net. Include your full name and registered phone number.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our approach to data protection is built on concrete practices — not abstract promises. From the moment you create your account through to withdrawal verification and beyond, every step involving your personal…

Encrypted Data Storage

All personal and financial data — including UPI reference numbers and Paytm wallet IDs — is stored using AES-256 encryption at rest. Access is restricted to authorised staff operating under confidentiality agreements.

Cookie Policy and Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through the settings panel on onexbook.net at any time without losing account access.

Account Security Measures

Two-factor authentication is available on your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automatic alert to your registered email or phone number.

Data Retention Schedule

We retain your account data for as long as your account is active and for a legally required period thereafter. Once that period ends, your personal records are deleted from our servers under our standard purge schedule.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time. If any detail — such as your name, phone number or linked PhonePe account — is incorrect, contact us and we will update it within five business days.

Third-Party Data Sharing Limits

We do not sell your data to advertisers or marketing platforms. We share data with payment processors like UPI networks and Paytm only as required to execute your transactions, and with authorities only where Indian law compels us to.

Common Questions About Your Privacy on onexbook

We have compiled the questions our account holders ask most frequently about data privacy, data access and their rights. If your question is not covered here, reach out via live chat or email [email protected] and our team will respond with a clear, direct answer.

We collect your name, email address, phone number, date of birth and payment identifiers such as your UPI ID or Paytm number. This is required to verify your identity and process your transactions securely.

We share your data only with payment processors — including UPI networks, Paytm and PhonePe — to execute your transactions. We do not sell or rent your personal data to advertisers or unrelated companies under any circumstances.

Email [email protected] from your registered address and ask for a data subject access request. We will compile and send you a summary of the personal records we hold against your account within ten business days.

Yes. If your account is closed and the legally required retention period has passed, you can request full deletion of your records. Submit the request via email or live chat and we will confirm when the deletion is complete.

Payment identifiers are encrypted using AES-256 and stored separately from your login credentials. We never store your full UPI PIN or PhonePe authentication token — those remain within the respective payment provider's systems.

We use session cookies for login continuity and analytics cookies to measure page performance. You can review and update your cookie preferences through the settings panel on onexbook.net without affecting your account functionality.

Contact our privacy team directly at [email protected] with details of your concern. We take every data complaint seriously and will investigate and respond within 72 hours on business days, escalating internally if required.

How onexbook Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Policy and Controls

Account Security Measures

Data Retention Schedule

Your Right to Access and Correct

Third-Party Data Sharing Limits

Common Questions About Your Privacy on onexbook

01 What personal data does onexbook collect when I open an account?

02 Does onexbook share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask onexbook to delete my personal data?

05 How does onexbook protect my payment details like UPI and PhonePe?

06 What cookies does onexbook use and how do I control them?

07 Who do I contact if I believe my data has been mishandled?

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